version on our websites.
It does not apply to information we hold about companies and other organisations.
We take the privacy of your personal information very seriously and will only
use your personal information in accordance with the current data protection law
How do we receive your information?
We may receive information about you when you contact us directly, normally via
our website or our Customer Service teams, whether to apply for one of our
products or services or to make an enquiry or other request.
Using your information
We will use your information (which we receive from you or third parties) for a
variety of purposes, including:
– to provide or manage any information, products and services for which you have
– to help us identify you when you contact us,
– for general administration purposes,
– to help us improve the quality of our products and services,
– to help us detect and prevent fraud and money laundering,
– to help us recover debts,
– to carry out analysis and customer profiling, and
– to identify other products and services which might be of interest to you.
We do not share your data with any third parties, with the exception of:
– when we have been asked to provide information for legal or regulatory
– when we are progressing existing or future legal proceedings,
– when we are preventing fraud/loss.
If one of these organisations is outside of the European Economic Area we will
make sure they agree to apply the same level of protection of your information
as we are required to apply in Spain.
Informing you about our products and services
We may use your information to contact you with news on products and services,
which may be of interest to you and occasionally for market research purposes.
We may contact you by post and phone and, if you give us your prior agreement to
do so, by email, SMS and other electronic means.
You can opt out from receiving marketing communications from us by calling us or
by writing to us.
We will only send you marketing communications by email or other electronic
means if you give us your agreement to do so. For example, we may inform you
that when providing your email address you will be indicating your agreement to
receive marketing emails. If you give us your agreement and subsequently wish to
opt out you can do so by clicking the unsubscribe link which we include on all
our marketing emails or you can contact us at any time at the address or
telephone number above.
We try to keep our website secure. However we ask you to recognise that when
providing your information to us through our website or when you send us or ask
us to send you any of your confidential information by email, that the internet
and email communications over the internet may not be secure. We cannot be
responsible for any loss or unauthorised interception of information transmitted
via the internet which is beyond our control.
to our website. We are not responsible for the content, privacy or security of
Providing information to us
If you give us information on behalf of someone else, you confirm to us that you
have their permission to do so and that they are aware of the contents of this
in accordance with this policy.
You are responsible for informing us of any change in your details, such as a
change of address. You have a right to ask us to correct any inaccuracies in the
information we hold about you.
You have a right to ask what information we hold about you.
You may contact us at the address below for these purposes.